I Can’t Believe You Just Said That: The truth about why people are SO rude (Wallace, Danny)
- Your Highlight at location 430-432 | Added on Thursday, 21 May 2020 12:37:39

This happens to us all. I once received a perfectly neutral email asking me when I planned to deliver some work, and ended ‘Many thanks’ with a full stop on the end. This is what it said: If you could get me that document today that would be great. Many thanks.
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I Can’t Believe You Just Said That: The truth about why people are SO rude (Wallace, Danny)
- Your Note at location 432 | Added on Thursday, 21 May 2020 12:38:04

W- simple email example
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I Can’t Believe You Just Said That: The truth about why people are SO rude (Wallace, Danny)
- Your Highlight at location 556-557 | Added on Thursday, 21 May 2020 12:49:20

‘Knowledge empowers people,’ he said. ‘If people know the rules, and are sensitised by art, humour and creativity, they are much more likely to accept change.’ One early scheme empowered citizens to comment
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I Can’t Believe You Just Said That: The truth about why people are SO rude (Wallace, Danny)
- Your Note at location 557 | Added on Thursday, 21 May 2020 12:49:28

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I Can’t Believe You Just Said That: The truth about why people are SO rude (Wallace, Danny)
- Your Highlight at location 558-562 | Added on Thursday, 21 May 2020 12:49:59

Mockus printed 350,000 cards – on one side a red thumbs-down, on the other a green thumbs-up – and distributed them widely. If you saw someone helping someone else with their shopping, or holding a door open for someone, you would walk up and hold out your thumbs-up card. But if you saw someone pushing into a queue or yelling at a cashier, a bunch of you would get out your thumbs-down cards and hold them aloft – humiliating the rude person and forming your own sort of behavioural police squad.
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I Can’t Believe You Just Said That: The truth about why people are SO rude (Wallace, Danny)
- Your Note at location 562 | Added on Thursday, 21 May 2020 12:50:06

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I Can’t Believe You Just Said That: The truth about why people are SO rude (Wallace, Danny)
- Your Highlight at location 567-574 | Added on Thursday, 21 May 2020 12:51:12

These mime artists – dressed in traditional black, their faces painted bright white – would highlight bad driving or rule-breaking, pointing their oversized white gloves at drivers and making horrified crying faces, or encouraging whole streets of people to boo them. They’d run behind people who were crossing a road illegally, mimicking their movements and ridiculing them. The transit police were furious that rogue mimes were taking such liberties, just as you would be if your boss suddenly announced a series of mimes were taking over your job. But the transit police were known to have many members who were corrupt and bribable. So Mockus shut them down. Told them they were all losing their jobs. Now, this was obviously unfair on the law-abiding officers, so Mockus did the right thing and rehired 400 of them. But only if they retrained as mimes.
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I Can’t Believe You Just Said That: The truth about why people are SO rude (Wallace, Danny)
- Your Note at location 574 | Added on Thursday, 21 May 2020 12:51:20

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I Can’t Believe You Just Said That: The truth about why people are SO rude (Wallace, Danny)
- Your Highlight at location 578-583 | Added on Thursday, 21 May 2020 12:52:27

Mockus fought against domestic violence. Championed community policing. Promoted civility. He dressed people up as monks and had them hang around near loud people to combat noise pollution. He noticed that the streets didn’t feel as safe when there were fewer women on them. So he launched a Night Without Men, where women were encouraged to hit the bars and restaurants and the men were encouraged to stay at home with the kids. A female police commander secured the streets with an all-female police force. Around 700,000 women – free of the threat of uncivil behaviour from men – went out that night. Huge groups marched down the streets of Bogotá. If they passed a house in which they could see a man making dinner for the kids or attending to his baby, they would stop and applaud.
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I Can’t Believe You Just Said That: The truth about why people are SO rude (Wallace, Danny)
- Your Note at location 583 | Added on Thursday, 21 May 2020 12:52:34

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I Can’t Believe You Just Said That: The truth about why people are SO rude (Wallace, Danny)
- Your Highlight at location 590-595 | Added on Thursday, 21 May 2020 12:53:19

‘She was once asked what she thought of what I had done,’ he says with a smile in his voice. ‘She said, “Antanas has done nothing.”’ ‘Nothing?’ I say. ‘She explained: “Because if you think you have done, you will stop to do.”’ Mockus was inventive, creative, insane. He was moral. He was also right. His schemes were incredibly popular: 96 per cent of people wanted his changes to continue. He had made people think about how to be better, how not to be rude. History will show that Antanas Mockus had a world-changing arse.
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I Can’t Believe You Just Said That: The truth about why people are SO rude (Wallace, Danny)
- Your Note at location 595 | Added on Thursday, 21 May 2020 12:53:30

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I Can’t Believe You Just Said That: The truth about why people are SO rude (Wallace, Danny)
- Your Highlight at location 746-748 | Added on Thursday, 21 May 2020 13:13:17

Japanese news agency study quotes one person as saying they just ‘don’t like having to create facial expressions for people’. Others wear masks and headphones together, so that no one can talk to them. Some just want to blend into the crowd of the city.
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I Can’t Believe You Just Said That: The truth about why people are SO rude (Wallace, Danny)
- Your Note at location 748 | Added on Thursday, 21 May 2020 13:13:23

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I Can’t Believe You Just Said That: The truth about why people are SO rude (Wallace, Danny)
- Your Highlight at location 760-762 | Added on Thursday, 21 May 2020 13:14:15

don’t feel there are any. The Broken Windows theory popularised in the early 1980s by James Wilson and George Kelling says that if you leave one broken window unfixed on a street, more broken windows will soon follow.14
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I Can’t Believe You Just Said That: The truth about why people are SO rude (Wallace, Danny)
- Your Highlight at location 760-762 | Added on Thursday, 21 May 2020 13:14:24

The Broken Windows theory popularised in the early 1980s by James Wilson and George Kelling says that if you leave one broken window unfixed on a street, more broken windows will soon follow.
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I Can’t Believe You Just Said That: The truth about why people are SO rude (Wallace, Danny)
- Your Note at location 762 | Added on Thursday, 21 May 2020 13:14:30

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I Can’t Believe You Just Said That: The truth about why people are SO rude (Wallace, Danny)
- Your Highlight at location 826-836 | Added on Thursday, 21 May 2020 13:19:21

normal – reminded me of a place I knew 20 years ago. When I first moved to London, a particular restaurant in Chinatown called Wong Kei was nursing a national reputation for incredible rudeness. I read a review of it in the Evening Standard on the train home from work one night. ‘It sounds brilliant,’ I remember thinking. ‘They treat you so badly!’ Surly waiters would shunt you around, barely looking at you, impatiently demanding your order, castigating your choices, banging plates of food down in front of you, giving you your bill before you’d asked for it, literally chasing you down the street if you didn’t leave a big enough tip. Wong Kei seemed to go against everything the service industry so pompously declared it stood for. It was a novelty. It seemed refreshing. I decided to take a friend and go, because rudeness is fun, and even the name seemed playful, like it was putting on an act, like it was an entertainment somehow. I lasted approximately eight minutes. A tiny furious Chinese woman pushed me up some stairs to a vast room, which was empty apart from a table of maybe eight people who sat in near silence. ‘You sit here,’ she said, pushing me towards them, and
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I Can’t Believe You Just Said That: The truth about why people are SO rude (Wallace, Danny)
- Your Note at location 836 | Added on Thursday, 21 May 2020 13:19:42

Tr - uk - wong kei
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I Can’t Believe You Just Said That: The truth about why people are SO rude (Wallace, Danny)
- Your Highlight at location 884-888 | Added on Thursday, 21 May 2020 13:24:12

‘The research shows that if it’s something you really want and you don’t have it, you will put up with rudeness. If they’re saying, “you’re not good enough for this”, you’ll say, “yes I am – watch” – and BAM!’ And that ‘BAM!’ is the sound of you ending up with North America’s largest individual supply of citric aftershave. The mere look of the salesperson plays its part, says Darren. The way they’re dressed. Their make-up. Their hair. For us to spend, they must represent the brand we so desperately want to be accepted into.
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I Can’t Believe You Just Said That: The truth about why people are SO rude (Wallace, Danny)
- Your Note at location 888 | Added on Thursday, 21 May 2020 13:24:18

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